Terms & Conditions

Effective Date: 08/09/2025
These Terms and Conditions (“Terms”) apply to all sales and services provided by Hello Heart String, a calligraphy and stationery business based in the United Kingdom. By placing an order, you agree to the following Terms and Conditions.

1. Business Information

Hello Heart String is a UK-based provider of custom calligraphy and stationery goods.
Business Address: 209 Obree Avenue, Prestwick, KA9 2NT, United Kingdom
Email: helloheartstring@outlook.com

2. Products & Services

  • Due to the handcrafted nature of our work, minor variations may occur and are not considered defects.

  • All descriptions, images, and specifications are provided to the best of our ability and are subject to change.

  • Due to variations in screen devices, colours may appear differently in person.

3. Custom Orders

  • Full payment is required before any custom work begins.

  • It is your responsibility to check all personalised information is correct. Once approved, we cannot be held responsible for errors.

  • We reserve the right to decline orders that we deem inappropriate, offensive, or outside our creative scope.

4. Pricing & Payment

  • All prices are listed in GBP (£).

  • Prices may change at any time without notice, but changes will not affect orders already placed.

  • We accept payment via PayPal, credit/debit card, bank transfer.

  • Payment must be made in full before goods are dispatched.

5. Delivery

  • We deliver within the UK excluding Northern Ireland.

  • Delivery costs are displayed at checkout and are in addition to product prices.

  • We aim to deliver UK orders within 5-15 working days, but this may vary depending on order size and customisation.

  • For personalised items, the delivery estimate is from the time the personalisation details (e.g. a wedding guest list) are provided to us. Delays in providing the personalisation details may cause delays in delivery.

  • Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by Royal Mail, Evri, UPS, DPD or any other couriers.

  • Please ensure that your delivery address is accurate. We are not liable for items sent to incorrect addresses provided by the customer.

6. Returns, Cancellations & Refunds

For Custom or Personalised Items:

  • Personalised or custom-made goods are non-refundable unless faulty or damaged.

  • If your item arrives damaged or faulty, please notify us and provide photographs. We will either offer a replacement or a refund, depending on the situation.

For Non-Custom Items:

  • You may return a non custom item. You have 14 days to notify us of your refund request, and a further 14 days to return the item.

  • Returned goods must be unused and in the original condition. You are responsible for return postage costs.

  • Refunds will be issued within 14 days of receiving the returned item.

Order Cancellations:

  • Orders may be cancelled within 24 hours of placing the order. After this time, cancellation is at our discretion, particularly if custom work has already started.

7. Intellectual Property

  • All designs, artwork, text, and photographs remain the intellectual property of Hello Heart String.

  • No part of our content may be copied, reproduced, or resold without express written permission.

  • Purchase of goods does not transfer copyright or intellectual property rights.

8. Privacy & Data Protection (GDPR)

  • We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR).

  • Your personal data (e.g. name, address, email) is used solely for processing and delivering your order.

  • We do not sell or share your information with third parties, except as required to fulfil your order (e.g. delivery companies).

  • You have the right to request, access, correct, or delete any personal data we hold about you.

For more information, please see our Privacy Policy.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages.

  • Our liability is limited to the value of the product or service purchased.

  • We are not liable for delays or failures resulting from events beyond our control (e.g. postal strikes, natural disasters, etc.).

10. Governing Law

These Terms and Conditions are governed by the laws of Scotland.
Any disputes will be subject to the exclusive jurisdiction of the courts of Scotland.

11. Contact

If you have any questions about these Terms, please get in touch:
📧 Email: helloheartstring@outlook.com
📍 Address: 209 Obree Avenue, Prestwick, KA9 2NT, United Kingdom
🌐 Website: www.helloheartstring.co.uk

By placing an order with Hello Heart String, you confirm that you have read and agreed to these Terms and Conditions.